Roy Trenneman: [picking up the phone] Hello, IT. Have you tried turning it off and on again? Uh… okay, well, the button on the side, is it glowing? Yeah, you need to turn it on… uh, the button turns it on… yeah, you do know how a button works don’t you? No, not on clothes. -The IT Crowd
As some of you know, I was in the Information Technology business for years. I was the resident “IT Nerd”, first at my University, and then at a tech support company for 4 years. It can be hard being the IT person, because pretty soon family and friends are hitting you up for free technical support constantly. I thought once I quit my job that I’d stop being the family tech, but alas, I’m still the one everyone calls when something electronic breaks. Also, they don’t limit it to just computers. They call because their tv won’t work, or their vcr. Just because I know about computers doesn’t mean I know how to fix a tv!
Just last week my Pops called me up while he was trying to set up his new Dish package with his technician. I had to walk him through turning off the Norton firewall to get his programs to function, and then helped him set up his wireless password. It’s a thankless, frustrating job, and it reminded me of why I’m no longer in IT. Though I will be the first to admit that it feels great when I can solve a problem that has frustrated the supposed “professional for over 10 years” for hours. And hearing my voice and that I was a girl was just icing on the cake. 😉
I’ve tried educating my family, and sending them to the Windows Technical Support site so they can learn how to do their own technical support. That usually results in moans and groans and nobody ever does the research. I wonder if doctors and nurses have this same issue? Free medical advice to their family, without the thanks or the pay? It’s frustrating, but I guess it’s nice knowing I’m needed!